Return & Refund Policy

Last Updated: [6-01-2026]

At Shop Depot USA, customer satisfaction is important to us. Please review our Return & Refund Policy carefully before making a purchase.

1. Standard Returns

For eligible products sold directly by Shop Depot USA, customers may request a return within 14 days of the delivery date.

To qualify for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase may be required.

• Return requests must be submitted within 14 days of delivery.

Once the returned item has been received and inspected, an approved refund will be issued to the original payment method.

2. Print-On-Demand (POD) Products

All Print-On-Demand (POD) products are considered final sale and are generally not eligible for returns, exchanges, or refunds.

Refunds or replacements for POD products will only be provided if:

• The item arrives damaged.

• The item contains a manufacturing defect.

• An error occurred on our part during production or fulfillment.

Customers must contact us within 14 days of delivery and provide photos of the issue for review.

3. Third-Party Brand & Affiliate Products

Shop Depot USA partners with and promotes products from many trusted third-party brands and manufacturers through affiliate relationships.

When purchasing certain products through ShopDepotUSA.com, you may be redirected to a third-party partner's website to complete your purchase.

In these cases:

• The third-party vendor is responsible for order fulfillment, shipping, returns, refunds, exchanges, and customer service.

• The third-party vendor's policies supersede and override Shop Depot USA's policies.

• Their shipping, return, refund, exchange, and warranty policies become the governing policies for your purchase.

We encourage customers to carefully review the applicable policies on the partner's website before completing a purchase.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 14 days of delivery.

To help us process your request, please provide:

• Your order number

• A description of the issue

• Clear photos showing the damage, defect, or error

We will review the information and work to resolve the issue as quickly as possible.

5. Non-Returnable Items

The following items are generally non-returnable:

• Print-On-Demand products (except for manufacturing defects or fulfillment errors)

• Digital products or downloadable content

• Gift cards

• Personalized or custom-made products

• Products marked as final sale

6. Refund Processing

Approved refunds are typically processed back to the original payment method. Processing times may vary depending on your payment provider and financial institution.

Shipping charges are generally non-refundable unless the return is due to our error.

7. Contact Us

If you have questions regarding this Return & Refund Policy, please contact us:

Shop Depot USA
1019 Main St, #1164
Bridgeport, CT 06604
Website: www.shopdepotusa.com

email: contact@shopdepotusa.com

phone: 203-883-2740

By placing an order through Shop Depot USA, you acknowledge and agree to the terms outlined in this Return & Refund Policy.